How to file an appeal against certification body decisions, or submit complaints and suggestions.
Every complaint or appeal is registered and reviewed by independent specialists who did not take part in the original decision.
An official response is sent to the applicant in writing. The review process is based on the principles of confidentiality and impartiality.
Send your submission in the following format — it speeds up the review:
To: Standart and Quality Assessment Group LLC From: [Full name / organisation] Contact: [phone, email] Subject: [Complaint / Appeal / Suggestion] Details: [Describe the situation in detail, including dates and reference numbers of relevant documents] Attachments: [if any] Date and signature
